АНКЕТА

Recipe for our effective work is YOUR OPINION!!!

QUESTIONNAIRE
of the PLASKE JSC transport & travel service assessment

1. Your age:

under 20 21-30 31-40 41-50 51-60 above 60

2. Did you make use of our Organization services for the first time?

Yes No

3. To what extent are you satisfied with the level of services and qualification of the employees which processed your order?

1	2	3	4	5

4. To what extent were you satisfied with the speed of your order processing?

1	2	3	4	5

5. What characteristics are the most important for you while selection of an agency:

Company renown
Wide scope of services
Responses of colleagues, friends, acquaintances
Other

6. How did you learn about our Organization?

Television
Printed publications
Outdoor advertising
Friends
Internet
Other

7. What kind of services of our Organization do you know most?

Tickets order and delivery
Transportation of goods
Tourist services
Conduction of courses
Other

8. To what extent the range of our services covers your needs in the field of tourism and travel?

1	2	3	4	5

9. How long do you wait your order processing, when addressing to the Agency?

from 5 to 10 minutes from 10 to 20 minutes from 20 minutes and more

10. Are you willing to make use of our Organization services again?

Yes No

11. Would you like to receive useful and up-to-date information concerning some changes in the travel sphere?
Please enter your e-mail:

Your comments / suggestions:

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